In such a case, we undertake to return the money for the received payment to the customer as soon as possible and no later than within 30 days of receiving the request for the return of the goods. The goods must be returned to the seller by post, no later than 14 days after the notification of withdrawal from the contract (purchase). The deadline starts one day after the date of receipt of the ordered goods.
The customer may, in accordance with Article 43 of the Consumer Protection Act ( ZVP), withdraw from the purchase within 14 days of receiving the shipment and return the product without explanation of their action.
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